Frequently Asked Questions
Requests & dates
How do I request a date?+
Submit a request with your preferred date, an optional preferred time, and an alternate date. This is a request, not a confirmed booking.
When will I hear back?+
We review each request and follow up by phone or email at 862-379-8885 / info@jerseyreadycleaning.com. Response times are noted on the Contact page.
Can I request a specific cleaner or team?+
Let us know your preference in your request notes and we'll do our best to accommodate it based on availability.
Deposit & payment
What is the $25 deposit for?+
It reserves your approved date and is applied to your final cleaning bill.
Is the deposit refundable?+
It becomes nonrefundable if you cancel within 24 hours of your confirmed appointment. Other cancellation or access charges in the signed service agreement may still apply.
How do I pay?+
After your request is approved, we send a secure payment link for the $25 deposit. The remaining balance is handled at time of service.
Pets, supplies & access
Do you work in homes with pets?+
Yes — tell us about any pets in your request so the crew knows what to expect.
Do I need to provide cleaning supplies?+
Let us know your preference when you request a cleaning and we'll confirm what's needed before your appointment.
How does the crew get into my home?+
Tell us your access plan (home, lockbox, building entry, etc.) in your request notes so it's worked out before the appointment.
Service length, add-ons & recurring
How long will my cleaning take?+
Timing depends on your home's size, condition, and chosen service. We confirm an estimated window once we review your request.
Can I add extra tasks to my cleaning?+
Yes — each service page lists available add-ons. Mention what you'd like when you submit your request.
How does recurring service work?+
Choose weekly, every-two-weeks, or monthly when you request a cleaning. We'll set a consistent routine for your crew going forward.
